Help Desk


The Federal Foreign Office Help Desk is happy to provide you with information, either on the phone or by email, on all matters within its remit.

Have you not found the answer to your question?

Give us a call (hotline number +49 30 5000 2000 Monday to Friday 8 a.m. – noon and 1 p.m. – 3 p.m.) or send us a message. One of our help desk staff will answer your inquiry as quickly as possible.

WARNING! Fraud calls in the name of the Federal Foreign Office!

We have been informed about fraud calls showing the telephone number of the Help Desk “030 5000 2000”.
The Help Desk does not make unsolicited calls!
The fraudsters’ request personal data and they threaten to deport if a certain amount is not being paid.
In case you receive such calls, hang up and report the incident to your local police station (either personally or online).
Kindly find the contact data of the police in all German Federal States following this link (only German)

For all other enquiries please use the contact form and make sure to choose the correct topic.

Publications can be ordered online .

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