You can reach the Help Desk by phone from mondays to fridays from 09:00 - 15:00h:
- from abroad: +49-30-5000-2000
- from Germany: 030-5000-2000
WARNING! Fraud calls in the name of the Federal Foreign Office!
We have been informed about fraud calls showing the telephone number of the Help Desk “030 5000 2000”.
The Help Desk does not make unsolicited calls!
The fraudsters’ request personal data and they threaten to deport if a certain amount is not being paid.
In case you receive such calls, hang up and report the incident to your local police station (either personally or online).
Kindly find the contact data of the police in all German Federal States following this link (only German)
For travel restrictions due to the ongoing pandemic please refer to “Coronavirus: 4 things travelers to Germany should know” and contact the competent authorities directly if you have questions.
For all other enquiries please use the contact form and make sure to choose the correct topic.
You may also send an email to email@example.com. In ongoing matters both in Germany and abroad (e.g. visa applications, cases of imprisonment, etc.) the specialist divisions at the Federal Foreign Office remain the first port of call.
Publications can be ordered online .