Help Desk


The Federal Foreign Office Help Desk is happy to provide you with information, either on the phone or by email, on all matters within its remit.

Have you not found the answer to your question?

Give us a call (hotline number +49 30 5000 2000 Monday to Friday 8 a.m. – noon and 1 p.m. – 3 p.m.) or send us a message. One of our help desk staff will answer your inquiry as quickly as possible.

For all other enquiries please use the contact form and make sure to choose the correct topic.

Publications can be ordered online .

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Contact the help desk

If you can’t find your topic in the dropdown menu of our contact form, kindly write to buergerservice@diplo.de instead.

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