Help Desk


The Federal Foreign Office Help Desk is happy to provide you with information, either on the phone or by email, on all matters within its remit.

You can reach the Help Desk by phone from mondays to fridays from 09:00 - 15:00h:

  • from abroad: +49-30-5000-2000
  • from Germany: 030-5000-2000

For travel restrictions due to the ongoing pandemic please refer to “Coronavirus: 4 things travelers to Germany should know” and contact the competent authorities directly if you have questions.

For all other enquiries please use the contact form and make sure to choose the correct topic.

You may also send an email to buergerservice@diplo.de. In ongoing matters both in Germany and abroad (e.g. visa applications, cases of imprisonment, etc.) the specialist divisions at the Federal Foreign Office remain the first port of call.

Publications can be ordered online .

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