Hours of telephone service:

Mon-Thu 8am to 1pm and 1:30pm to 4:00pm, Fri 8am to 1:30pm

In an emergency that arises after office hours, German citizens can reach the emergency phone of the German Missions in Canada at (+1) 416-953-3817 at any time.

This phone number can be contacted via text message as well. Messages will only be answered if indications of an actual emergency are given.

Please be aware that this number is for emergencies only; general information or updates on passport or visa applications cannot be given.

Accessibility Information

The Embassy supports citizens with disabilities and strives to facilitate their access to staff within the limits of the architectural constraints.

Barrier-free access to the office building is located in the inner courtyard of the embassy and can be used in special cases by appointment. All doors of the building are sufficiently wide, but are not barrier-free and do not have automatic closing or opening mechanisms. All floors of the embassy can be reached by an elevator, the operating buttons of which are in Braille. There are no accessible toilets in the embassy building.

Please contact us to make prior arrangements, if you have further questions regarding accessibility, or if you need assistance.

Monday to Thursday from 9am until 4pm and on Friday until 2pm.
Please note that since 2015 the Consulate in Montreal does not offer consular services (see below).

Consular assistance for German citizens in emergencies:
In urgent emergencies, German citizens can contact the on-call service of the German missions abroad in Canada outside opening hours by calling +1 416 953-3817.

This number can also be contacted via text message. Please note, however, that an answer will only be given if a real emergency can be identified.

We ask for your understanding that the emergency service does not answer general questions and cannot provide information on the status of passport or visa applications.

Accessibility Information:
The Consulate General supports citizens with disabilities and strives to facilitate their access to its premises within the limits of the architectural constraints.

Barrier-free access to the office building is located at 1250 René-Lévesque Boulevard West. All doors of the building are sufficiently wide, but do not have automatic closing or opening mechanisms. The consulate can be reached by an elevator. There is no structural or technical support for blind and visually impaired people. There are accessible toilets on the consulate general’s floor.

Please contact us to make prior arrangements, if you have further questions regarding accessibility, or if you need assistance.

2 Bloor Street East, 25th Floor, 

Toronto, Ontario, M4W 1A8

In order to make use of our consular services, please book an appointment via our online appointment system.

Please click here to book an appointment.

Telephone availability of the Consulate General Toronto:

Monday to Thursday 8:30am - 4:30pm

Friday 8:30am - 1:30pm

Urgent emergencies outside opening hours:

In urgent emergencies, German citizens can contact the on-call service of the German missions abroad in Canada outside opening hours by calling +1 416 953 3817.

This number can also be contacted by SMS. Please note, however, that an answer will only be given if a real emergency can be identified.

We kindly ask for your understanding that the emergency service does not answer general questions and cannot provide information on the status of passport or visa applications.

Information about accessibility
The Consulate General supports citizens with disabilities and aims at facilitating their access to Consular staff within the framework of the structural conditions of the building.

If you have any questions or concerns about accessibility or need assistance, please contact us.

A barrier-free entrance to the lobby of the building, in which the Consulate General is located, is accessible from the Bloor Street entrance. The remaining entrances to the building are only barrier-free to a limited extent. The floor level on which the Consulate is located is accessible via elevators from the main lobby.

Accessible toilets are available on the floor on which the Consulate is located.

Due to the COVID-19 pandemic, a visit to the Consulate General is currently only possible by prior appointment.

Visitors are recommended to wear a face mask when entering the Consulate. We also recommend visitors to wear masks in the lobby, the elevators and the washrooms.

Office Hours – Consular Section

Monday to Friday
8:30 am - 12:30 pm

You may reach the Consulate General by phone:

Monday to Thursday
08:00 a.m.– 4:00 p.m.
Friday
08:00 a.m. – 1:00 p.m.

Please note that bringing bigger pieces of luggage to the Consulate General is not permitted.

Emergencies after office hours:

In case of an emergency after office hours (local time Vancouver), German citizens can reach the emergency phone of the German Foreign Missions in Canada at (+1) 416 953-3817 at any time. This phone number can be contacted via text message as well. Messages will only be answered if indications of an actual emergency are given. Please be aware that this number is for emergencies only, general information or updates on passport or visa applications cannot be given. Please keep the time difference between Germany and Canada in mind when calling!

Accessibility Information

The Consulate General supports citizens with disabilities and strives to facilitate their access to staff within the limits of the architectural constraints.

Access to the World Trade Center (999 Canada Place), where the Consulate General Vancouver is located, is barrier-free. There are two ways to get into the building:

In front of the main entrance are a few parking places, which can be used for getting in and out, the curb is partially lowered. On the pillar on the right hand side, in front of the main entrance, is a button that automatically opens the right door for a wide and stepless access. For a longer stay, it is advisable to use the parking spots in the parking garage. The elevators and all doors of the building have a sufficient width and are barrier-free.

The lift from the parking garage to the lobby does not have information in Braille. The four available elevators from the lobby to the seventh floor are featuring Braille. There is no further structural or technical support for blind and visually impaired people.

On the 7th floor, diagonally opposite the entrance to the Consulate General, is a toilet, which is not adapted for the disabled.

Please contact us to make prior arrangements, if you have further questions regarding accessibility, or if you need assistance.

Tuesday and Thursday 2 p.m. - 6 p.m., passport applications by appointment only

 - NO APPOINTMENTS POSSIBLE UNTIL THE END OF FEBRUARY 2023 -