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Help Desk

The heart and soul of the Help Desk are the specially selected members of the Federal Foreign Office staff who act as central contacts for members of the public seeking specific information on consular matters, particular countries or other issues.

This central service is particularly important for the public as it enables them to get answers to all sorts of questions from one place, without having to go from pillar to post.

When providing information, the staff can fall back on the collective expertise of the various departments of the Federal Foreign Office as well as Germany’s embassies and consulates abroad.

The staff of the Help Desk can be reached by phone via the options offered by the automated system (03018-17-2000) or via direct connection within the Foreign Office.

As well as dealing with phone calls, the staff of the Help Desk also answer questions sent by email, fax or letter. In ongoing matters both in Germany and abroad (e.g. visa applications, cases of imprisonment, etc.) the specialist divisions at the Federal Foreign Office remain the first port of call.

Members of the public wanting to receive publications can contact the Federal Foreign Office brochure dispatch office directly.


Last updated 25.07.2008

How to reach the Help Desk

9.00 – 15.00 Monday to Friday

From abroad:

Tel.: +49-3018-17-2000
Fax:
+49-3018-17-51000

From Germany:

Tel.: 03018-17-2000
Fax:
03018-17-51000

E-Mail:

buergerservice@diplo.de

FAQs

Before submitting an inquiry to the Federal Foreign Office, please check whether it has already been answered in our list of the 200 most frequently asked questions.

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Foreign & European Policy