Fraud Phone Calls!

We have received several complaints from Indian nationals living in Germany concerning calls originating – allegedly - from the Foreign Office using the Help Desk telephone number (030) 5000-2000. The caller threatens that the recipient of the call will be deported unless s/he pays a certain fine.

Please be aware that such calls are not made by the Foreign Office. The Foreign Office considers to report the offence to the police.

If you receive such a threat, please inform us, preferably by sending an email to buergerservice@diplo.de.

For your safety:

Please try not to give or confirm any personal details when you receive such a call.

Help Desk

The heart and soul of the Help Desk are the specially selected members of the Federal Foreign Office staff who act as central contacts for members of the public seeking specific information on consular matters, particular countries or other issues.

This central service is particularly important for the public as it enables them to get answers to all sorts of questions from one place, without having to go from pillar to post.

When providing information, the staff can fall back on the collective expertise of the various departments of the Federal Foreign Office as well as Germany’s embassies and consulates abroad.

The staff of the Help Desk can be reached by phone via the options offered by the automated system (03018-17-2000) or via direct connection within the Foreign Office.

As well as dealing with phone calls, the staff of the Help Desk also answer questions sent by email, fax or letter. In ongoing matters both in Germany and abroad (e.g. visa applications, cases of imprisonment, etc.) the specialist divisions at the Federal Foreign Office remain the first port of call.

Members of the public wanting to receive publications can contact the Federal Foreign Office brochure dispatch office directly.

Last updated 25.07.2008


09:00 bis 15:00 Uhr Montag bis Freitag

aus dem Ausland:
Tel: +49 30 1817 2000
Fax: +49 30 1817 51000

im Inland:
Tel: 030 1817 2000
Fax: 030 1817 51000



Häufig gestellte Fragen (FAQ)

Bevor Sie dem Auswärtigen Amt eine Frage stellen, prüfen Sie bitte, ob Sie die Antwort im Katalog der 200 häufigsten Bürgeranfragen finden.

Konsularischer Service

Für deutsche Touristen und im Ausland ansässige Deutsche sind die Auslandsvertretungen in allen rechtlichen Angelegenheiten die wichtigste Verbindungsstelle nach Deutschland.

How to reach the Help Desk

9.00 – 15.00 Monday to Friday

From abroad:

Tel.: +49-3018-17-2000

From Germany:

Tel.: 03018-17-2000




Before submitting an inquiry to the Federal Foreign Office, please check whether it has already been answered in our list of the 200 most frequently asked questions.

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